Dear Team,
You all should know what Ford officials are doing at service centre.
On 25th July 22, Ford Auth. service centre official hit my car badly to the wall of service centre. I sent the car for a minor repair i.e. Engine gaurd replacement.
After incident i receive a call stating that my car hits to the wall and needs to repair. For repair and replacement we need your insurance copy, Registration copy and licence etc. Other things we will take care for you car, and you need not to pay anything.
Firstly i deny to provide all the documents. Later senior official told me that it is not our sole responsibility, it is also customer responsibility if any car hits by official of ford in service centre also.
Then they convinced me and takes all the documents and told me that this history will not be seen anywhere. Most important thing ford service centre they repair my car and made a huge invoice bill of 2, 61, 774/-.” Also ford made a respectable amount earning through this car.
This is not acceptable, I don’t know this is accidentally or intentionally wherein @FordIndiaHelp is making money through this practice. How come you are making me fool by taking my insurance copy to repair the vehicle and telling me it will not show online.
Today when i want to sell my car and want to purchase a new car. I am not getting the resale value of this car due to accidental history traced by every pre owner car dealer. I am not getting more than 5 lacs instead of getting 8-9 lacs for my car.
I don’t want to continue with this car. @FordIndiaHelp @FordService Please take this car back to your ford service centre and give me my IDV value of car. Else i will escalate this matter of fraud to every social media platform and regulatory authorities.
The fault was of ford official and i am facing the issues, This cheating cannot be accepted. Please take this car back and provide me the IDV of car asap. Attached invoice copy and photograph for your reference.
Reg no. GJ03KP9541
Ecosport-2019 diesel sports
Regards
Punyesh Rai
[protected]
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