| Address: | Harry ford trivandrum, Kairali Ford cheranellor |
I gave my vehicle to Harry Ford trivandrum, to claim after a bike hit my left rear tyre and bumper KL07cq6094, they changed the bumper and checked the left rear tyre and said nothing is wrong, after 6 months only that tyre got worned out and then I complained to ford, they asked me to take the car to nearest dealer kairali ford cheranellor, service manager Rakesh over there was very rude on top of that I explained everything to him and he said he will look into it and then after doing the 4 th service he charged me and said we have done the service and can't claim since there is no impact, i clearly told him when I gave him the vehicle about claim but that time he never told me I can't claim and after the service he has given me a bill and said I can't claim which he should have told in the first instance, now I am stuck my vehicle is with dealer and they are stating it will cost 25k, sales guy from cheranellor Shyam told me he will speak to rakesh the service manager and get it done and he might have to create a dent in bumper to claim and needs my consent via mail, now he is stating otherwise, I have the call recordinggs for everything . This is my last ford vehicle . I know you guys will tell after 6-7onths I am telliing this- I am not a mechanic how will I know the bend in axil, after 6 months when the tyre got wormed out I realized there is something wrong
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