Ford India — Clutch issue

Hi,
We have a Ford Ecosport SUV purchased about 4 years back. Right from the first year its giving clutch issue. This is the fourth year and we have purchased the 4th clutch. Once we had to stay on the roadside for almost 5 hours at night as the vehicle didn't move due to clutch issue. No on-road service was provided as they have promised 24x7 service. Finally the four o[censored]s [my mother of 66 years old and my young daughter who was 14 at that time] hired a vehicle at the risk of our lives and property and reached home. The sad fact is that the new clutch purchased worn out in a year's time and it is repeating every year and we have to purchase a new clutch by spending approximately 20000 with out any guarantee. We had a very good experience with our previous cars [Alto, Etios Liva] and the one we purchased for the charm and comfort of an SUV has ditched us for a life time. Earlier too we had sent a letter regarding the same, but no action was taken. Hope we get justice here at the earliest. Due to this issue we are afraid of taking it for a long drive.

[protected]
Mrs.R.nair
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Ford India customer support has been notified about the posted complaint.
Oct 19, 2020
Updated by Suja_Rajesh
I am waiting for their reply. Let's see what does the company say
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