Ford India — concern regarding service quality for my ford fiesta

Address:

Magadi Road, 560023

I Hemachandran residing in Bangalore was a proud owner of Ford Fiesta until last year. From past 2-3 services I notice that dealer who services my car is not prompt in fixing the stated issue. I started experiencing poor service from the dealer CAUVERY FORD (Near Binny Mills, Bangalore). I wanted to share my experience with this dealer.

I have raised complaint during my service regarding AC not working as expected. Its running but all of a sudden it heats up the cabin. Basically it keeps oscillating and doesn’t cool to the temperature as set. From past 3 services I’ve raised this complaint, and while delivering the car after service I was assured that the issue is fixed.

But the issue was not fixed completely. After 2-3 weeks o[censored]sing the car, the issue resurfaces again. Last time in April 2019, I had taken my car only to fix my AC and told them the history about the issue and asked them why it comes back again and again. They didn’t have a proper response to it.

After further investigation, they mentioned at AC component (I think thermistor / core) has gone; hence the AC keeps heating up and cooling up on its own and doesnt work as expected. I trusted them and agreed to get it replaced after they confirmed that they will support me with some discount on the component. Even with discount I had to pay INR 6697.00.

After I tool the car out of service, the AC seemed to work fine and again it started creating problems. This time it doesn’t cool at all only hot air comes out of my AC. It become worse than the earlier situation. This is even after replacing the component and spending around INR 7K.

I took my car to my dealer and again they claim that some other component ( this time is Fan) is faulty and it needs to be replaced and this time I have to shell out again another INR.8000/-

I asked them the reason why its not fixed the last time, whey does it happen after few weeks I take the car out of service. They give reasons that are not acceptable.

I’m really frustrated with this dealer and slowly started losing hope on brand FORD. I didn’t expect a dealer to go so low to make money from loyal customers. My car is close to 6 years now and I do think o[censored]pgrading it. My recent experience with the dealer forces me to not go for FORD again.

I expect FORD to step in and take necessary actions on the dealer [Cauvery Ford – Bangalore] . I have also heard from my other friends circle that the service of this dealer is appalling and they too recommended not to go for this dealer again in future.

If i don't see any actions my next course of action is to go to consumer forum and lodge a complain. I do not want to take that step and expect FORD INDIA to intervene.

Now my car is with the dealer and I expect them to fix my AC problem once for all.

Hemachandran Krishnan

Ford New Fiesta Titanium

KA 51 ME 5775

Also attached the latest invoice copy