Ford India — Customers harassment from ford service center

Address:

Banerjee ford, NH 2, Anandanagar, GT Rd Benachity Bardhaman - 713203 Nr Bhiningi More

I want a spare part only for my ford figo titanium car, they are agree to give me the parts over telephone but when i come at 12.30pm for it, They sat me for a long time and said that we are not given parts like this.they gave me option for wait till 2nd half and they also said that after service card opening and labour charges apply then gave me the parts but i can't understand why they told me wait till 2nd half and why labour charges applied, I just needed parts only. I don't hope this type of misbehavior from ford company