Ford India — Dealer denied to give spare in stock

Address:

Sabarkantha, Gujarat, 383001

I am Ford customer and I own Ford Figo (diesel).

My vehicle is off road at Idar and I am in need of below mentioned parts, to get my vehicle ready locally.

1. Timing Belt
2. Crank Pulley

I am approached nearest Ford Dealer at Himatnagar (Gujarat), SP Ford

Saddest part is they are bluntly denying to give these items. (I understand this is service deficiency in eyes of law. You cannot say no to customer to sale part, when they are in stock)

Dealer said in writing that they will not give parts. And instating to get vehicle serviced at their workshop, which is double costly than market.

I believe you cannot force any customer for availing services.