Ford India — defective engine in brand new ford endeavour

Address:	122001
Website:	www.india.ford.com

How ford plays with your image, emotions and your money? Beware, don't purchase ford vehicles ever and if you're confused between endeavour vs fortuner, definitely go with the later!! Here's my first hand experience with ford and i truly regret the decision of purchasing endeavour and want others to be very very cautious before even thinking of spending rs. 38 lacs on this car.

I purchased ford endeavour just 1.5 months back from tanish ford gurgaon, drove 2000 kms and the engine broke down in the middle of the road! Company figured out that the engine has major manufacturing defects and suggested me to open the head which obviously none would want in a brand new car (Infact, such things should never happen even after 3-4 lacs kms and ford was suggesting to do it just after 2000 kms - some kind of a joke)! When i strongly said no, they played another shot of pushing for the engine replacement - again requires some major mechanical works in the brand new car which no one can agree on!

Now i'm fighting with them for my own money (See the irony) and they are light on spine to be genuine on the refund or to replace the vehicle!! Truly this is "kuch alag si, nayi wali feeling" which i haven't felt ever before with other automobile companies! Have started smelling arrogance in their talks especially with satish john (Ford customer relations) meenu saroha saroha (Dcrc manager tanish ford).

Would need everyone's help to strongly spread the word for the greater benefit of every potential buyer - be cautious of your money and don't buy ford ever!! They are a bunch of pretty unreasonable and irresponsible pack, exploiting indian consumers to the core!

*my communication with ford attached below - just wanted to show their abilities o[censored]sing copy/ paste function on such strong matters; sheer negligence!