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I strongly believe ford is the biggest-ever product line-up in india offers a vehicle to suit the needs of nearly every consumer. Having said that, i have bought used car in dhruvan ford on[protected] they have been labelling used cars as ford assured certified pre-owned cars. After a week i felt gear transmission has not that smooth and have taken the car to sarvesh ford (Pondicherry) which is a nearby service centre from my house. Sarvesh ford has reported that gear oil level is low and air hose has damaged condition and each month i have been running to sarvesh ford for some issues. I know buying used cars should have problems in some extent and all the time i have spent my own money i had almost spent around rs. 40000.
After few months, i have noticed the engine oil has been getting low in few kilometres, again i have left my vehicle to sarvesh ford and they have filled oil and asked to bring after few kilometers, again i have checked the oil status after 2000 kilometers and surprised only 2 litres in an engine. I am highly disappointed and i have no money to spend to this. Sarvesh ford has inspected my vehicle and took compression test and they reported engine has some problem and need to open in order to check, with that report i have called mr. Seetha ganesh from dhruvan ford and shown the report and he was stated the engine in good condition. I have double-checked with sarvesh ford and they clearly said that engine piston has some problem either re-bore or replacing the new engine should fix the problem.
Even i called first owner abishek roy and he has accepted the engine oil problem and i have shocked that knowing all those issues dhruvan ford has sold this vehicle. (I have also recorded this call).
Is ford assured certified pre-owned cars selling cars with engine problems?
What ford is assuring to customer?
How quality check is being made before delivering to customer?
Why dhruvan ford is labelling used cars as ford assured certified pre-owned cars?
I have attached all documents related to above issue, please replace my engine or refund the money.
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