Ford India — Ecosport titanium optional

Dear ford

1. I purchased ecosport in dec 2014.

2. I completed 3000 kms within 15 days and went for 1st servicing. I had alignment issue and after check it was found that the end rode of fornt side was bent and it was changed under warranty. With it there was a sound which remained unresolved even after many tries.

3. I completed 10000 kms by dec 2015 but throughout i felt pull in stearing and shared the problem at service centre. All they did was alignment but the problem remained the same.

4.in nov 2016 i took it for 3rd servicing at tanish ford gurgaon. Till now i was driving the car with pull to right side throughout as nobody was able to solve the problem. This time after service i was told the rear side tyres are completely gone but only from the outer side. I was told this happens due to alignment.
This time they could not do the alignment and referred me to another workshop of ford as they had better machine for alignment.

5. The other workshop tried to align and balance but could not do it and said the problem is with dead axcel and sent me back to the service centre. The service centre then kept the vehicle with them for next 20 days.in these days they first changed the front shockers and aligned and called me for test drive. The alignment was still not proper and i was told they will have to put the old shockers as new shockers are not resolving the issue and company will not allow to change it under warranty. Further they interchanged the dead axcel with some other car to fins out weather dead axcel is faulty. Meanwhile i had changed 2 tyres, did 7 to 8 test drives with different mechanics, advisors and even service manager.

6 finally i was told a technical person from company has come and he has solved the problem as the problem was with steering rack. I again test drove the car and accepted out of frustration by being partially satisfied. I was assures the problem is resolved and it this time the tyres wore out in same pattern then ford will change the tyres. By then i had lost all the energy and was travelling in taxis to work for all these days though ford reimbursed taxi bills after another arguement. At the time of delivery i was told drive the vehicle for atleast 2 to 3k kma and check if tyres are wearing out in same pattern or not. I was also sold extended warranty to be on safer side.

7. Last week i noticed the tyres were wearing out in same pattern (I am used to of driving this vehicle with 1 side pull since 15 day of after purchase). I took the vehicle to same service centre and what i notice is the advisor has left the job and service manager is changed. With all my patience i explained the complete case to new people and i was told it will be solved in 2 3 days. For the next 3 days i gave 10 12 calls to service manager and ge received only once. Today when i visited leaving my job halfway i was told we need to change steering rack, shockers, nuckles and tyres and the estimate is 88k. And nothing will be covered in extended warranty.

8. Dear ford i have given up on you after spending 12 lac and still repaying loan. Today i have registered this case with consumer forum. All i want from you is resolve the issue but i am assured now i can't trust noone in ford.

9. Please go through the history, all complaint numberes which were generated throughout, all the job cards that were opened. The vehicle number is rj14 cx 4448 and my number is [protected]