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Ford India — Engine knocking

Dear sir
We have purchased BS6 Ecosport 2020 from 6500kms the car has started engine knocking so we have complained the service centre metro Ford hubli but they said it’s normal Sound in BS6 engine so we returned.But later after some days I have riden same BS6 Ecosport but there was no sound like my engine.After that I again contacted the dealer and complained the same issue so the dealer said that on 24/12/2021 the car wil complete 12 months so u can come to 2nd service that time we will solve the problem..so I gave the car for 2nd service but problem was not solved..After that they have called me 3 times for the same problem but stil it was not solved..From my location the showroom is far away 80kms..Finnally on 5th jan 2022 they have again taken my car til today they have not given any update so I requested them to give Lonar vehicle but they are not providing any Lonar vehicles..so we request u sir please solve the problem as we have trust in Ford we have purchased the vechile.. so wat we must do next we are getting..

Vehicle Reg no- KA26N3031
Chessis No-MAJAXXMRKALT79027
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Ford India customer support has been notified about the posted complaint.
Jan 10, 2022
Updated by Manjuprasad Nayak
Respected sir!!
My problem was not solved
Plz recommend to dealerships to provide me an Lonar Vehicle
Contact No: [protected]
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Respected sir
The problem with my car has not been resolved and the service center manager told me to bring the car back to this month 27th, on 27th I will handover my car to the dealership and I request to u sir plz tell the dealership to give me an alternative car until my car is repaired

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