Ford India — engine trouble in car that is not even one year old

I bought an eco sport ecoboost in september 2016 from riddhi ford, mathura road. During the second service (Before 10, 000 km or 1 year) on 22 july 2017 at the riddhi ford service centre, i was informed that the engine had a major problem with shaking and sound.

1. Was i sold a defective vehicle? Shouldn't ford be replacing the car if the engine is faulty so soon after purchase?

2. Since then, i have been spending rs. 800 daily for my journey to work and back. I have not been provided an alternative despite request and repeated follow-up.

3. My worry is that ford will hurry with replacing engine and not do a good job to avoid giving me an alternative car. I do not want quality of work to be compromised.

4. At the same time, i also want an alternative car or reimbursement of my daily travel expenses.
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Ford India customer support has been notified about the posted complaint.
Jul 31, 2017
Updated by Shashi Bhat-Sudhir
Further to my complaint above, I am sorry to state that I have not been provided with any alternative vehicle despite promises. It is nine days since my car has been given to the workshop. This is highly disappointing.
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Further to my complaint above, I am sorry to state that I have not been provided with any alternative vehicle despite promises. It is nine days since my car has been given to the workshop. This is highly disappointing.

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