Ford India — excessive coolant consumption

Dear sir
It is for your kind information that we purchase a ford eco sport 1.5 petrol titanium engine no hj04480, chassis no majaxxmrkahj04480 color diamond white from swarn ford kanpur through invoice no 526 dt 23/02/2017.. Now at this time our current residential address is in allahabad
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it is sorry to inform you that in the morning of 23/01/2018 we feel some problem in radiator fan when we start the car. After that we immediately submitted the car in allahabad brij ford service center for checking the problem through r o no 9616 dt 23/01/2018 (Authorized service center).
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Now seven days has been passed but the actual problem is not detected why the coolant level drooped from maximum level to minimum level just after 50 km test drive (Three time) as per direction provided from ford technical cell telephonicaly and through mail to concerned person of alld. Service center.
Big manufacturing mechanical fault in engine assembly suspected.
. Head assembly fully open, he tar core open dash board open.
Seven valuable days lost only to detect the problem but no satisfactory reply comes from company side, only r&d is going on no positive reply is given till today 30/01/2018 it causes our mental and financial loss and harassment. We unable to move any where and not able to do our important works due to above region.

It is also inform you that in our family a marriage function is schedule in 5th of feb 2018

. Our experience and feelings with ford vehicle is become very bad. It reflects in public also about the product of ford vehicle and wrong message is going in public.

Kindly do the needful immediately and replace all faulty engine and its associated parts or provide new vehicle immediately.

It is also confirm the delivery date of vehicle because we have lots of problem due to this issue.

Thanks and regards
A. Awasthi
Allahabad - 211003