It has been more than 4 months now since i delivered my flood affected ford car to mpl ford, pallikaranai. I was promised by mr. Arun, mpl ford ([protected]) on 30th december 2016 that my vehicle will be delivered in 25 days if i pay advance of rs. 20000. I trusted them and paid rs. 20000 as advance. But after a month, i came to know is that mpl ford's dealership was cancelled/transferred and all the flood affected cars were transferred to other dealers in chennai except mine. Again, a false commitment was given by both ford india as well as mpl ford that my car will be delivered before 15th february.
During the month of february, mpl ford dealer mr. Arun said that a full destruction of vehicle could have been claimed with insurer instead of going for repair. My heart was collapsing hearing him say that. Even after this, there was no or little response from both ford india and dealer mpl ford.
Miss. Priyanka, customer care official of ford india and mr. Sudalai has been irresponsible and insensitive to my complaints (Srvreqno:[[protected]]}. Over and above all my complaints, mpl ford has been mishandling my vehicle with body dents all over.Insurer however agreed to share the photos of the conditions in which vehicle was handed over.
Mr. Veeraj ([protected]) who is handling the remaining flood affected cars at mpl ford now is arrogant and doesn't hear any sort of complaints.
My car has been completely torn into pieces and iam scared of it's safety on road. Even now, delivery of my car is uncertain and there is vague reply from mpl ford and ford india. Nobody picks up my call. I test drove my car tody since my insurance advisor suggested me to do it and noticed lot of engine drag/jerk noises. I wanted to escalated this issue again, but nobody has even cared to respond it. I need some sort of solution and way forward now.
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