| Address: | Ahmedabad, Gujarat, 380060 |
This is regarding an error appearing on dashboard of my ecosport purchased in sept.2017 from ford dealer m/ s cargo ford, ahmadabad as "engine service now" regularly but randomly. For attending & rectifying the fault my vehicle has been given to m/ s cargo ford,
S g highway, ahmadabad for 4 different times & for more than 5, 7, 26 days. But so far none of the time the vehicle was given back with proper solution, rectification fault so far & therefore it was once again given to the same dealer today i. E. 13th dec 2017. During the last visit when the vehicle was given to cargo ford from 2nd nov 17 to 28th nov. 17. Cargo ford continuously were in touch & consultation with ford chennai technical team on their hotline. Inspire of this still the problem is continuing & i am pained, stressed, harassed for ford's technical team to provide any fruitful solution to my long pending unresolved problem. Due to this painful scenario i am also forced to spend additional expenses on local transport for attending office either by hiring taxi, rikshaw etc twice i was given an alternate figo vehicle which was petrol based instead of my diesel ecosport putting me in spending more on fuel expenses. The only option with me is to contact toll free customer care & sending email which i have been doing but no satisfactory reply on my complaint resolution so far. Now i started feeling whether ford who can manufacture 1 car in say 3 mins is having such capability or not & if not then why they give high tech features which they fail to resolve in case of problems for such s long period of more than 2 months or they are either not having right approach, sincere efforts, lack of commitment, care towards customer, honesty.
Wish they understand & sincerely attempt to resolve the problem by taking utmost care & fix higher priority. Failing in resolving the issue either i may be given additional warranty of 2 years or give me another new ecosport & retain my ecosport for their study & research purposes.
Himani arpandave
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