Ford India — ford ecosport titanium plus

I've been having a very hard time from the day our car was delivered and first instance was with the invoice date and somehow ford came up with some excuse and made us literally unhappy on the day the car was delivered and now the new issue is that the 60:40 flip fold rear seat feature which should be available in the ford ecosport titanium plus variant is missing and availability of the feature is clearly mentioned in the user manual and the brochure which is updated on the ford website. When we had a demo all the features were explained to us very clearly and they said there will be no change at all. I also spoke with the ford customer care technical team and they are very positive that the 60:40 rear seat flip fold flat bed feature is available in the 2019 ecosport titanium plus variant and i have the recordings as well fyr. The consultants in ford itself are not up to date with any of the difference between the variants. Now i need a solution for this.