Ford India — Ford ecosport titanium plus diesel

Address:

Ranchi, Jharkhand, 834004

My car ford ecosport titanium plus deisel
Reg no: jh01ce 9481
Chasis no: majaxxmrkags83468
Name : rohit jain
Contact : [protected], [protected]
Service request with ford india assistance :[protected]
My car broke down on the way, i called ford india assistance for help. I was informed that the car was needed to be towed to the nearest ford workshop. I requested for the custody of the car which was not provided despite of the commitment of the ford india assistance program. Initially i was given all the incorrect information and was told that the call will be towed next morning. I waited for appx 12 hours but no one came to tow the car. Again i had to call the ford india assistance multiple times before they could finally arrange a towing service after almost 48 hours. I handed over the car to the towing guy and also clicked pictures of the condition of the car.
The car was dropped at the workshop after almost 16 hours and was not handed over to any one. Next day when i called the workshop i was informed that the front bumper was totally dismantled/broken and its parts were stuffed in the inside of my car. I was totally taken aback as i handed over my car in perfect condition apart from the damage in the wheel shaft.
I rushed to the workshop where i found that my car was totally dismantled by the person who came to tow my car and the interiors of the car was totally damaged.
Under no circumstances i am going to accept this and i request ford india to look this on priority. This car was bought out of hard earned money. I have been extremely hurt and am in status of shock and panic. This has been an extremely unprofessional service by ford india and i will in no condition accept this. I am furious and my trust in ford has completely shattered.
I request the ford india team to look into this on highest priority and revert back asap.
I have also escalated the same with the ford india assistance team, it has been more than 8 hours but no one has replied back.
I am attaching the pictures on my car when it was handed over to the towing and when it was delivered.
Sincerely,
Rohit jain
My car ford ecosport titanium plus deisel
Reg no: jh01ce 9481
Chasis no: majaxxmrkags83468
Contact : [protected], [protected]
Service request with ford india assistance :[protected]