Ford India — ford ecosport vehicle rear camera | |||||
I bought a ford ecosport titanium+ from the for dealer, tanis ford, sohna road, gurgaon. The dealer showed us titanium+ and also provided the brochure with all the specifications and details of titanium+ to us. I immediately paid the full cost of this model of the vehicle on 29th aug.2017 and took the possession of the vehicle on 1st sept.2017. To my surprise the vehicle does not have the facility of rear view camera. Neither i was informed of this omission nor the dealer and the manager able to explain why the rear view camera was not fixed in the car. The rear view camera was part of the specifications indicated in the brochure, website and the deal promised by the dealer tanish ford. I have been charged for the rear-view camera but this devise was not fitted into the vehicle i took delivery on 31st aug.2017. I was surprised and shocked to realize that the rear view camera which was promised for which ford india has charged me was not fitted in the vehicle delivered to me and no proper and valid reason given for such omission. I was also not informed this omission till i noticed after the delivery of the vehicle to me. This feature/ devise is available in top models of all other brands and manufactures of car and i am so surprised that the so called well known ford car manufacturer is not able to provide this feature.in fact i bought the ford ecosport titanium+ because of this particular feature and devise. If i had known that this feature was missing/ not provided, i would not have bought this vehicle. The act of ford motors and their agent tanish ford is unethical, unlawful and fraud committed to their customers. Indeed, it's a criminal breach of trust. I want ford india and/ or tanish ford to fix the rear view camera in my car or pay the cost of this devise to me, which is included in the total cost of the vehicle. Has any of the responsible person in ford motors or tanish ford would have the courtesy to respond and resolve this issue? Please remember i do have all the legal course of action against ford motors and their agent tanish ford. Calab gabriel Lex ip care. Was this information helpful? | |||||
Ford India customer support has been notified about the posted complaint. | |||||
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