| Address: | Kollam, Kerala, 691003 | | Website: | www.india.ford.com |
I am an unfortunate owner of 2 Ford cars and I am from India .
This is regarding my Ford Ecosport TDci bearing VIN MAJAXXMRKAFE34661.
The vehicle was admitted at the " Kairali Ford " in Kollam District of Kerala on 17th Feb 2017 for 20, 000KM service. After service they did wheel balancing followed by wheel alignment. But caster was showing "out by +6 degrees and 12 minutes. They tried aligning the wheels after removing the wheels and putting it back. After 11 unsuccessful attempts I insisted them to report the matter to Ford and seek help from factory.
Instead of reporting to Ford, they shifted the car to another Kairali ford service centre in Karikkod (3 -4 KM away and the vehicle has been under service for wheel alignment issue since then. They tried replacing shockabsorber, knuckle and lower arm from another vehcile in the garage in various attempts and tried alignment. But could not suceed in any case. They repeatedly loosened centre link of suspension and tries fixing it (without the help of alignment special tool). After having done these trials for over 20 times in last 4 days, I got fed up and inisited that matter be reported to Ford Hotline. FInally they contacted the Ford Hotline. Today , the 5th day of torture continued with them repeating the whole process (this time with special tool for photographic evidence). You can witness the whole "thamasha" if you see the CCTV camera footage. 3 times they tries to manipulate the settings inside the software to get the caster and cambar values to desired value. I checked the claibration values inseerted in the software and found their malparctise. When asked about it, they verbally abused me and insisted that they wont carry out the repair if I dont walk out of the dealer campus. I do not know if this is the way Ford treats customer, but unfortunately it seems so.
I asked them to show the incident history which they reported to Ford, but they refused. I suspect serious foul play in their conduct. I am waiting for a response from Ford GM-Services (from factory). If I dont receive a response, I am going to take it up at suitable forum including that of all social platforms and I shall not be responsible for the consequences.
Vehicle has been run for 19200KM only and is under 2 years with full warranty till 2019.
Regards,
Sandeep Narayanan
[protected] / [protected] Was this information helpful? | 
Post your Comment