Ford India — Ford Figo Service Centre Noida Sector 63

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi Ford Team,

I have my car Ford Figo RJ40CA0693 i went to Noida ford service centre sector 63 for its service and after waiting there for 30 minutes, one of their advisor reached me and i told me that i want my car service and my major concern is AC not working and Engine fan sound is very noisy also my car gets overheated after 15-20 minutes of driving. They took my car for two days and told me different different faults in my car and they took more than 25 thousand from me and i have provided this amount as i have trust on Ford. I would also like to inform you that 8 months ago i also went there for same issue but they not resolved it and told me that this type of sound is always comes in Ford engine but believe me that sound is not normal. So lets come to the main issue. I have provided 25 thousand to them and took my car home and after 4-5 days i went to a function in gurugram with my family in my car and after reaching Akshardham which is nearly 15 minutes from my home sector 50 Noida. the car overheates the a/c not working since we have started our journey the engine was making sound like hell. My family and i have to stand there in 2"O clock hot sun. after 20 minutes we started our journey again as the situation looks in control but again after 10 minutes the same situation happened and my family blames me for all this and i completely feel cheated from FORD. i booked a cab from there and my family went there in gurgaon and i had to come home and i missed my very own friends function. what sorry for inconvenience you people are providing and when i visited next to next morning at their service centre to take my care home they told me that fault is from my side i have denied to dont work if AC is not working also as per their Advisor Santosh i told them not to work if Engine is very noisy and car heats up. How customer refused to work on any big concern even i clearly told him. I asked them about proof then the showed me meaningless papers which are not related to this case. I called their senior Mohd Waqar and explained him all then listening both sides he clearly understand that fault is there is advisor and in their service. He scolded him and told me that if i agree he will debita all the expenses of 25k from Mr. Santosh because i had to faced lot of inconvenience. I had to stand there and to flight there for my rights. but for my surprise there is no action taken by their senior or anyone. They just clean filter of a.c and engine and told me please check if this issue persist we will resolve it. What the hell from you FORD. Are you providing thsi service. they providing me washing coupons. I dont want please give me enough explanantion on written basis why this all hell is happening. why u people cheated me and some compensation from such a big company Ford. I have filed a case in consumer court for the same also from now i will escaltalting all this on social media. You people have cheated me i loose the trust in Ford. Please take action in next 3-4 days. or otherwise ready to see legal notice with my attorney.