Ford India — ford freestyle 2019

Within 1 week of taking delivery of ford freestyle petrol from chennai ford

1. We smelt strong fuel fumes in the cabin and we couldn’t drive the car with the windows closed as it was suffocating. We informed the sales advisor, and were advised to bring the vehicle to the chennai ford showroom.
2. We brought the vehicle on 17/4/2019 and left the car for service due to this serious issue of fuel fumes engulfing the car cabin and they attempted to fix the issue.
3. Subsequently, we again began to smell the fuel fumes creeping in through the rear very clearly. We were able to smell strong fuel vapors in the boot of the car. We brought the car to the dealer and the service advisor confirmed that the problem has recurred. We have again left the car with chennai ford on 14/5/2019 for the very same issue.
We weren’t able to park the car in our own car slot at our basement as it would be dangerous to the whole complex and the residents if the car catches fire, so we parked it outside for fear of any unfortunate incident. Also citing the incident at bangalore where several cars in the parking lot went up in flames recently during the airshow, we feared that our car would meet the same fate as well.
We underwent severe hardship and trauma concerning buying a faulty car from ford with no safety for our lives and our children and also others. We are still psychologically affected fearing that the car might catch fire and blow up anywhere while we drive in the city or on any vacation trips. We cannot and will not drive this car again considering the inevitable consequences that might befall us. We are very upset and disappointed in experiencing such dangerous issues in a brand new car.
Further, we are forced to hire ola/uber and other modes of transportation and incurred costs for many days despite having invested rs 7, 57, 065/= in purchasing the car but unable to use it causing mental strain.
We demand immediate replacement of the vehicle in order that we may drive in peace and safety, or in the alternative refund the amount paid inclusive of cost of registration, insurance, taxes, emis and other miscellaneous expenses incurred by us as a consequence to the purchase of the vehicle.
1. Defective car sold to us by ford india.
2. Fear of explosion, endangers our lives and that of the general public.
3. Don’t want a repaired car. (As good as used car at half price)
4. It is a recurring issue.
5. Noticed within just 1 week from delivery date.
6. Traumatic experience – will not drive this car again.
7. Inconvenience, disrupted normal commute.
8. Lost trust with ford, would have rather bought from some other more trustworthy brand.
9. Defective car has been thrust on us