Ford India — Ford freestyle second service

Address:

A&N Islands Port Blair

I was reported my car for second service at 0900 clock at Port Blair ford service centre but the car was not serviced and not even maintained by the service centre, and when I contact to them about my car service they did not respond my call. However, I contact to my agent there he given the mobile no.of some person who work in service center. Accordingly, I contact him he informed me that the car is on test drive and not had being washed. There after when I reached service centre at 1730 hrs for recieving of my car there they said that your car was alignment is not correct as they were rectifying.
Sir, I want state that have they have the responsibility of conveying the status of the customers car if the responsible service center station has not taken responsible the due time of service they have been responsible from for it.
They have charged me for payment for their work from me and asked me for it. It is totally wrong for charging about unsatisfied of their work and one point has to be state that one staff if their has been under the influence of alcohol. And finally they intentionally asked me to sign the customer satisfaction form in which they stated that I satisfied from their service.
Sir, Finally, I want to say that if my complaint has not being taken in seriously I will go to consumer court for their irresponsible behaviour and illegally collection.of charges.
Hope for your early response..