Ford India — helpless and worst customer service

Hi all i had purchased a ford ecosport 3 months back n within the said time its malfunctioning has already started the vehicle has already taken enough peace of my mind
Vechile broke down n when contacted the service people first they said they couldn’t help bcoz it was sunday.
After 4hours of waiting they towed my vehicle away n since then its being lying with them
The service department has ni clue as to what has happened with my vehicle they say that a certain part is not available and it would take 2 months time for them to fix my problem.
Thier customer service manager
Mr. Vishwas is a hopeless fellow with no sense to speak to customers
Also mr. Trivedi has no idea as to what needs to be communicated to the customer.
I am tired of calling them daily
But they are all shameless creatures sitting there n having a gala time with no proper response to my query.
My name: tushar agarwal
No :[protected]