Ford India — Horrific experience at SC Ford Goregaon (WEST)

Address:

Gondia, Maharashtra, 400065

I am the owner of a Silver Ford EcoSport SUV. ( MH48P 8853)
Off late the ABS light in my SUV has been on and the steering too is a bit jammed
I had called and booked an appointment three days back for today
I went to the service center in Goregaon (West) Mumba
It is a working day. A technician came and said he will inspect the SUV AND I was made to wait for over one and a half hours. After all this Dinesh (Customer Service Advisor) was not coming to look after this issue and after many requests the receptionist finally managed to locate him
He very rudely told me that it would take 3 days for him to check the issue with the car!!!
I really did not know what to say
I have brought back the car without getting anything done and having wasted the whole day.

Is this what you mean by EXPERIENCE when you put the adverts on television because let me assure you that I have decided never to opt for a FORD simply because of this experience.
I love Ford cars and have been using them for quiet sometime now but this instance has been shocking to say the least.