| Address: | Bhavna Ford workshop Turbhe Plot D-58 TTC industrial Area |
My car (MH43BK8156) was banged by a reckless driver and had suffered damage. For repairs under insurance claim the car was taken to the Bhavna ford garage in Turbhe Navi Mumbai on 5th April 2022. The dickey was dented and the spare wheel cover was damaged completely.I was told that the dent would be repaired and the area repainted. Also the wheel cover would be changed.Total billed repair charges were 26282/- of which 14369/- were covered by the insurance company I paid 11914/-.
In Spite of paying so much the body shop workshop and the repairs were below acceptable standards. 1. During delivery I found that when the painting of the dickey was undertaken the car was not covered properly and as a result the solvents used had dispersed on the top sides of the car thereby damaging the original paint and reducing the lustre of the paint.2. The rear screen was also smeared with solvents as a result the glass lost it shine.3. The left tail light was not aligned properly and it had a big play. It was found that the packing of the tail light was damaged. When I asked for the packing to be fixed I was told the complete tail light will have to be changed. The body shop manager and the insurance advisor refused to listen to my concern.4. The dickey was not aligned properly.5. The new spare wheel cover does not compare well with the original I had fixed on my vehicle in 2018.
So much for quality repairs at Ford work shops.Really substandard workmanship and very low standards of excellence and poorly trained staff.Moreover the service personnel are employed to prove the customer wrong. Was this information helpful? | 
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