Ford India — INTENTIONAL GEAR BOX CHANGE FOR PERSONAL BENEFIT

Address:

Ahmedabad, Gujarat

HiMy Name is Anish Pathan We have purchased Ford Figo Diesel in year Nov 2011 from C G Road, Ahmedabad, (Registration no - Diamond white GJ 18 BA 211)Till date We have given car for service regularly. For last 2 services, We have given our car for service at S G. highway, ahmedabad.Recently on 5th Feb 2015 there was dent in my car, so we have given our car for repairing dent at S. G highway to Mr Kumar ( No [protected]). Car was sent to Sanand for repair for 3 days.Simultaneously since service was due, we have asked them to get our car service also. after 3 day Car was hand over to us, Till time car was given for service my car was running smooth, Suddenly my car started probleming me. Gear has become hard andwas not able to drive smoothly in 1st and 2nd gear shifting.My car has completed only 80000 kilometer, i have palced my car for inspection on 02/03/2015 again, Service Advisor Mr Nutan Suthar ( No [protected]) have informed me that he has checkedand resolve issue. But still i was facing problem in 1st and 2nd gear shifitng.Again i have placed my car for inspection on 17/03/2015, at that day Mr Nutan Suthar informed me that there is gear box issue and need to be repaired/changed.I have complain aboutsame to Mr RAvi Nair ( S. G highway Manager)for said issue, but again have not got any positive response from him.I Am suprised that on inspecting same on 02/03 they have not identified problem and on 17/03/2015 i am been informed that i need to change/repair the gear box.Car that was given on 05/02/2015 in good condition for service and dent repair for 3 days, suddenly started probleming me, on 02/03 it was not identifiable and on 17/03 it is been informed to customer to change/repair Gear Box. As i earlier also mentioned, my car has only completed 80000 kilometer and if in 80000 kilometer, FORD CARS are giving Gear box issue, it is really shame for customer that they are choosing car of FORD for their comfort and driving which start giving problem in 80000 kilometer and that too in CAR which is only 3 years and 3 month old. Till date i was not facing a problem of Gear shifitng and suddenly after giving my car for dent repairing at sanand for 3 days at sanand, My car has started giving me gear problem which is unpleasent experience for me. Some unwanted changes has been done in my car without my knowledge ( Gear box changing) and for someone personal interest in this 3 days.Is there any Responsibilty of FORD INDIA when customer are giving their car for serviceS?We are giving car for Service specially in FORD SERVICE STATION with belief and trust that, the condition in which we are givng car, we will get our car in same condition and with better service and smoothness. Instead of this we have started facing problem after Feb Service, This is very serious issue. I want Ford to investigate this matter with Mr Kumar(who has sent my car to sanand service station for repairing dent service) and Mr Nutan Suthar (Serivce provider at S.G. highway showroom) . I Am sure that unwanted changes without my knowledge has beendone under their inspection. MY CONTENTION IS THAT THE SOME OF THE SERVICE CENTRE EMPLOYEE SEEM TO BE INVOLVED IN THIS FOR THERE PERSONAL BENEFIT.MY Car is given back to me with same gear box issue condition and its worst to drive car with this conditon. No one from S. G. highway service station has any answer nor taking any responsibility.Would atleast expect positive response from FORD INDIA though i have not got any response from Service station. THANKS ANISH