I own a 2017 model 4x4 Endeavour bearing registration number HR51BR9999, which is under extended warranty.
4th October'2020 - I sent my car for servicing at Pahwa Ford (20/1, 21/1, Mathura Rd, Block A, DLF Industrial Area, Sector 27C, Faridabad, Haryana 121003). And highlighted the concern of all the Alloy Wheels showing strange micro-crack marks.
5th October'2020 - I picked my vehicle back after service from the Service Manager (Mr Visheshank Yadav - [protected]). He informed me that they tried rubbing the Alloy Wheels, but problem could not be resolved. He said that he will mail to Chennai Plant.
8th October'2020 - A person from Pahwa Ford came with a liquid that he applied on the Alloy wheels, but that did not solve the problem either.
9th October'2020 - 1st December'2020 - I had series of conversations with Mr Visheshank, in which he informed me that he is coordinating with Chennai Plant. And I'll have to send 1 Alloy wheel to the plan for inspection. And he will call me to drop the Alloy Wheel and a standby Alloy Wheel would be provided. However, I did not get any call for him for dropping the alloy at their service centre. Even after repeated follow ups, he did not give me a solution. Every time I was told that, coordination is being done.
1st December'2020 - I asked him to provide the number of his senior as my concern was not appropriately being attended to.
3rd December'2020 - I called Ms Manjeet ([protected]), who Mr Visheshank informed is his senior. Ms Manjeet told me that there is no need to send the Alloy Wheel to Chennai Plant as they have assessed the concern on photograph itself and would not cover under warranty.
Resolution that I expect - I want the 4 alloy wheels to be replaced as the micro-cracks have developed due to manufacturing fault and the vehicle is under extended warranty.
Attaching the whatsapp conversation with Mr Visheshank.
Attaching the photos of the Alloy Wheels
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