Ford India — Mishandling of vehicle/auto parts

Address:

Gurgaon, Haryana, 122001

Dear head customer support

I am using ford fusion (Petrol) oct'2006 model and since then all services has been done timely at harpreet ford gurgaon. Recently i got my vehicle serviced at this service station and thereafter vehicle start creating loud noise from engine side. On getting it checked again at the same service center, i have been informed that the locking system of air filter compartment has been broken which is creating sound and need to be replaced. My concern is, the locking system got broken by service engineer due to mishandling but service center is claiming that this is due to on road jerks. Technically it is not possible if the air filter is properly fixed and all screws are also properly tightened.

Now service center is not accepting the facts that this was the mistake of service engineer and demanding almost rs. 8, 500/= for the replacement cost.

I request your kind intervention to resolve this issue.

Best regards,
Amit goel
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