Ford India — negligence of representative at bhavna ford panvel

Address:

Mumbai City, Maharashtra

This is to inform you that from past 2 services bhava ford, panvel is lagging in their customers satisfaction. I booked a service at 10 am this saturday and i was the 1st customer to reach before time and it took 90 mins to change oil filter and oil change which is hardly 20 mins job. After that it took 4 hours to wash my car after scolding the representative. I was looking for the time i found that we take appointment for our car and these people take initiative for walk-in customer. From 12 pm my car was standing idle and other cars were put for wash. This is what bhavna ford is doing.
Because of the monopoly of ford customer like us have to go to ford for service or else other garage on road side can perform better job than ford.
Ford india is least bothered for their customers who made the company grow in india.
I will surely not recommend any one ford only because of the lack of customer service and sales.