Ford India — non delivery of car & malpractice of dealer

Address:

Hazaribagh, Jharkhand, 825301

We booked a car “ecosport-1.5-titanium-petrol-lightining blue” for official use on 11/01/2018 in the name of “national insurance co, ltd.” (A govt. Of india-u/t) with user name: rajeev ranjan from the dealer “jayshree motors pvt. Ltd.- ranchi” having its registered office at jamshedpur.
On 04/01/2018 the sale team of ranchi called me to deposit entire amount with assurance of delivery of the booked car by 14/01/2018. We made entire payment (I. E. Ex-showroom price+ insurance+reg. & tax) on 05/01/2018 and mailed the dealer to deliver the car on due date.
On very next day i. E. On 06/01/2018 we received a stunning call from sale team-ranchi “ you have to wait for 06 weeks to take delivery of booked car”.
It is a very grave & serious matter. The dealer may use this govt. Fund for its own business rotation and cash flow.
To rectify this grave marketing malpractice of the dealer, to avoid complicacy of further litigation, to alleviate the mental agony of valuable customer and to keep customer relation intact with your esteemed car company, please arrange to deliver the booked car immediately (Ideally within a week).
Kindly inform your line of action on “mail-id: rajeev. [protected]@nic.co.in”