Today I am very annoyed and feel trapped in a scandal. In these few points, I would elaborate on every single point which made me feel a victim of harassment. All required documents have been attached.
a. In March I decided to buy Ecosport Titanium+ AT from all the options which were available through CSD. The dealership on the first day of our visit gave us an option of choosing any color but just after 2 hrs, he said that car of white color would be available within a month and car of Canyon Ridge color would be available after 3 months. In my opinion, the dealer should have told me before in hand when I was in the process of choosing the color. What changed all of sudden ??
b. I decided of getting the car booked of color Canyon Ridge and Virendra Chahar from The TARA Ford, Hisar asked me to pay Rs 50, 000 then only the booking can be done. So I paid the dealer a booking amount of Rs50, 000 and the delivery date of the car was 14 June 2020. A few days before the delivery date, I called Virendra Chahar(salesperson from Tara Ford) to enquire about the car, to which he said that the car would reach on the scheduled date and asked us to pay the rest of the amount. A few days later he called me and clearly said that only a white car is available because the company is not making the car of Canyon Ridge color just for the Automatic Transmission car. I was so surprised to know that like a few days back he said a different thing and now he is saying different things. Again the same picture comes in to view that he already had a white car in the stock and wanted us to buy the same.
c. I called the customer care but did not receive a reply and then I mailed to Customer care regarding my issue. I am really thankful to Mr. Santhosh for putting so much effort and getting our car arranged of the same color. Without his effort, the car would not have been arranged.
d. Now Another issue comes into the picture. I received information regarding the dispatching of the car on my name, The dealer asked me to get the payment done in the CSD and I paid the full amount of Rs10, 33, 660 and he completed all the paper giving a file of car availability. I was going places to get approval from CSD Depot to which they said that your car's approval for BS-VI has not been updated from the company end.
e. I want to ask a few things here.
1. If Car was not approved in the CSD then how come the Company issued the CSD rate list?
2. If Car was not approved then how could the dealership take the booking amount on the name of the car mentioning the car to be in CSD?
3. The approval process from the company has to be done prior and then only the company is authorized to issue the rate list and take the booking amount for the same. Why was this not done as the set procedure is already known by all the automobile companies?
f. This is not the first time, Already the same has been faced by Capt Bhoop Singh, his file was rejected thrice from the CSD Depot because the BS-VI was not updated by the company. This clearly is not professionalism. Knowing the file would be rejected and knowing the approval is not in place then why did the booking amount was taken and the rest of the process was done. Why did not Virendra Chahar or the dealer mentioned that the file will get rejected while I was continuously visiting the CSD Depot? This is what you call harassment.
I have been waiting for the car since March and still, I have not received the car. I am a Senior citizen and a retired Army Officer still has been putting effort into the approval and visiting the CSD Depot again and again which is definitely not my duty. I had a great image of this company in my mind but frankly saying now I feel harassed and feel as if being trapped. This is not at all acceptable. This is definitely mental torcher, financial loss, waste of energy. It is almost a delay of a month because of the approval. This calls out for strict actions from your end.
Please get this resolved.
Thank you
Col Chander Singh
Phone No. [protected]
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