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Ford India — Not paying proper attention to the issue

I mailed previously about the issue of cheating on the policy for more than two years . After that they got mail to transfer the refund of policy to us but they still want the bank statement though we have already provided it earlier . And now even though they reply to calls, but don't give us proper statement/ answers to our queries.
They are simply ignoring us. We request you to solve this issue for us.
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