Ford India — Over expenditure due to carelessness
Changanacherry, Kerala, India
Peter Sam on the day i handed over my vehicle for repair. Later i was notified it was a problem that they had not faced till date and is entirely there responsibility to bring my vehicle to mint condition as before without being charged. Trusting them again i kept silence leaving them time with hope, but after 1 more day i am informed now that i would have to pay in an amount of 18000 Rs to get my complaint resolved, already when i have spend an amount over 3000 Rs replacing a working part due to to the misjudgement & carelessness in your technicians diagnosis. Are these the ways, us customers should be treated. Failiure of your diagnosis has already cost me an amount of money and am still being asked to pay up more in a state where i have lost my complete trust with the mechanics, service managers and others in Kairali Ford. U can check in my service records to find out the complaints that i had notified previously. I had previously informed that I have been facing a heaviness in clutch but it was said to me that all ford vehicles are having a likely heavy clutch. If it was really as the way u stated it then how come I was questioned by your manager whether I was experiencing any diifficulties or heavyness while handling it. As being your customer with due respect I would like to notify you that replacing each and every part to find out the irregularities is not the actual way of diagnosing a vehicles fault. We bring in our vehicles to ford in respect to service that is been offered by the technicians. Kindly do the needful at the earliest as my vehicle is being held at your service station at kottayam in custody of your employee Mr. Titto Peter Sam...
[May 21, 2016] Ford India customer support has been notified about the posted complaint.
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