Ford India — Payment made but car not received

Address:	Chennai, Tamil Nadu, 400101
Website:	fordindia

Having made full payment to ford dealer in mumbai, i have neither got the car nor refund. I requested ford india for intervention who initially took up my case but their recent response has not been encouraging at all. I had booked the vehicle going by the good reputation of ford. However it is turning out to be a very bad experience that too with such a reputed company like ford. Ford will surely appreciate the fact that it takes long to build a good image in the market and it does not take so long for the image to be tarnished. Ford should take full responsibility for the misdeeds of dealer who cannot keep business commitments towards ford and valuable ford customers. I seek intervention to get my amount refunded since i am going through a lot of pain and suffering owing to this lack of action from ford to get my refund despite repeated requests and several follow up discussions with ford. It has been a very long pending issue and i hope that with the intervention of this complaints forum ford will respond in a way that suits their good reputation internationally and eventually support me by refunding my amount.