Ford India — pending rc, vehicle no. and amount to be refunded for ncb & accessories

Address:	New Delhi, Delhi, 110044
Website:	www.riddhiford.co.in

Dear all,

Greetings of the day!

This is with reference to my continues follow up permanent registration certificate (Prc) and permanent number of vehicle of my recent of ford aspire on 15th october 2018 from riddhi ford - mathura road, new delhi.

Mr. Dinesh was the sales person following up with me on pre-sales and during sales process and the commitments made was hey-why but still i said ok, just because i like the car and even purchased without taking test drive.

1. I was given the temporary registration certificate (Trc) on 18th oct 2018 which was valid till 17th nov 2018, (Copy attached). I have called mr. Dinesh and mr. Kunal multiple times for the pending accessories (Mud flap - included in the kit; side moulding and shark fin) for which the amount has already been paid till date they have been saying every time that it will be done after 2-3 days.

2. I have also request for no claim bonus of my previous car which is sold to riddhi ford) they have asked multiple documents which i have given them over mails and whatsapp to avail the discount but the amount for which the company has to pay myself is still pending.

3. Leaving all the concern behind, when it comes to prc which has already expired on 17th nov 2018. I called up mr dinesh on 18th nov 18 for which he did not picked up the call, further which i called the hunting no. Of riddhi ford[protected] they connected me to mr. Kunal, mr. Kunal said all the issue will be sort out by 22nd nov and they would give me a call, which i never received. Further which i called on 23rd nov which is today at 1:30 pm to mr. Kunal to know the status and he said he will get the issues sort out within an hour and call me, which again i never received. Then i call him at 7 pm, on calling for the 3rd time he picked up the call and said he was busy and will get the things sorted on 26th nov. Which i still doubt will be done.

I have to travel out of the city next week on 28th nov, do i drive the car without valid registration certificate and god forbid if anything happens to the car, will the insurance give the claim for same.
Due to no valid id of my vehicle i am not driving the car and going to office via auto and cabs, will the ford company pay the daily expense being borne for same.

Considering all the above mentioned situation, let me know by when will i get the original prc, amount of ncb and amount for accessories for which now i do not want to get installed from riddhi ford anymore.

Kindly consider the same as urgent and get the things done on priority basis.

This is really pathetic service from riddhi ford and even the the kind of response received from senior staff like mr. Kunal is not expected.