Ford India — poor and pathetic service, worst experience ever - elite ford, mahadevapura, bangalore, india.

Address:	Bangalore, Karnataka
Website:	www.ford.com

Sharing in chronological order.
Dark smoke been noticed just beneath the wipers-front glass, under bonnet, somewhere near to oxygen sensor. This has happened after the car was just parked, drove hardly 7-8 km in local. (Chances are there where smoke might have started few minutes earlier, before the car was brought to rest at my residence-apartment parking)
The moment i parked, noticed smoke coming out inside the bonnet, i immediately switched "off" the engine and called ford india support. They advised me to get the vehicle to ford service for inspection.
Immediately private car towing service has been called at my residence and car been brought to so called great elite ford service, mahadevpura to understand the root cause for smoke and solution. Ford service have asked me that they will give a call back once vehicle service is done.
After couple of days, elite ford asked me to come down and collect the vehicle. I rushed to the service center to get the vehicle. To my astonishment on asking the reason for smoke, i was answered a weird reason saying "sir some debris of old cloths/plastic found near to oxygen sensor device which got melted due to heat and hence the smoke. Nothing to worry,,,???
The reply was having no technical backbone and i was just restless. Further, i asked ford technical guys to start the engine and run it for few minutes before actual road drive test and final handover of vehicle.
To be shocked just after 7-9 minutes of engine in"on"condition, again smoke started coming out of engine rear side - somewhere near to oxygen sensor. Immediately i brought the issue to the notice of ford service manager. He asked some of his other technical staff to recheck and asked me to wait for a while and finally told me that vehicle is"ok"now, please pay 4227 inr. I paid the amount, billing was made for changing some front hose pipe + few oils + others xyz.
I paid the amount and since the situation seems suspicious, again i started the engine to observe for any issue to ensure complete piece of mind. Shocked to see, smoke coming out again, just after 5-7 minutes when engine in"on"keeping accelerator at 1.5 rpm, immediately i shown smoke issue again to your ford manager + other staff members who were present near to my vehicle.in sudden, now i has been asked to come down after 2-3 days.
After couples of days, i received a call from ford service to collect the vehicle. I visited and i was told that vehicle is"ok". Due to worst past experience i thought let's start the engine and check it again for 10 min, in case no smoke issue / other issue are visible let's close the smoke chapter here and enjoy pleasant driving.
Shocking here again - smoke started coming from the same area when engine kept just"on"for almost 7-10 min (No driving) and now your ford manager was having no answer rather to lying, saying that debris still keep on melting hence the smoke. He finally asked me come in next week and they will clean the so called debris area to resolve the smoke issue permanently.
After few days, again i got a call from elite ford to collect my vehicle stating that its free from any technical engine fault and smoke issue has been fixed.
To be noted : this was my third visit to elite ford service and before to get the vehicle out from elite ford campus, i again switched"on" the engine and kept it 7-10 min, voila - smoke started coming out from same engine area and now your ford services managers + service advise having no answer.
As on date, it's 4 months completed today, i am without my vehicle and there is no solution or reason shared for smoke issue. Despite serious issue of smoke that may be hazardous and vehicle is not safe to drive, elite ford service center staff + managers have tried returning back me the vehicle by hook or crooks in the same dangerous condition. The issue also recalls for the fact that ford india does not have well qualified mechanics who can identify the issue and certify that the car is free from technical fault and 100 % safe to drive.

Threat this mail as a single reminder before legal proceeding. I want immediate resolution.

Other details
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