Ford India — Poor Service and Co-ordination of Service Centre

Dear Sir,
My Car having number : WB06K7741 has been taken by the Ford Service Centre (No. 2A, Station Yard, Chetla Rd, near HP Gas Godown, Kala Bagan, Alipore, Kolkata, West Bengal 700027) for checking the Engine Condition as high level of Noise is coming, to check the Break and to check few unwanted noise coming from the back around 9.15am.
Around 12.45 PM received the call from the Centre and informed that the requested work not possible to complete before Monday and if I want can return back the Car.
It is very unfortunate. The same happens in the pasts also and hence in last 2 years Car not send to the Service Centre.
This time receive the call from the Service Centre and upon their request, send the Car and faced the same problem.
I don't know the Car will be return in which condition,

Also Quality of the CAR is not up-to the mark. I will not recommended anyone to go for FORD FIGO.

Please improve the QUALITY OF SERVICE and CUSTOMER Satisfaction.

Regards,

Nirmalya Roy
[protected]