Ford India — poor service by dealer

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have the honour to state that i am a retired army officer and nearing the 60th year of my life. I own a ford fiesta diesel version. Registration no apbu 4580.
I am a regular customer of gautam budh ford located at noida.
My problem started after my vehicle developed a fault during the regular servicing of my vehicle. The dealer refused to repair it free of cost, even though the fault was developed while the vehicle was in your workshop. The amount required for the repair was not much, but on grounds of principle i refused to pay. The vehicle was not repaired by the dealer and i lodged a complaint with the customer service, but the dealer being powerful prevailed over my complaint. That was a rude shock,
In the recent incident i wanted a pick up and drop for my vehicle for routine servicing and repair of ac. However i was told that no driver is available for the pick and drop. I told the person to request the gm for the same but to no avail. I seriously feel that the service of this dealer is pathetic. The tragedy is that there is no other dealer in the vicinity where i can get my vehicle serviced. I can be contacted on [protected]. Rgs