Ford India — poor service by ford dealer, leads to more problems rather to drive smoothly.

Address:

KS Ford Udaipur, Udaipur, Rajasthan, 313004

I gave my ford fiesta (Rj06ca 7893) car to ks ford udaipur for servicing recently on 1st feb.. Car was in perfect condition before servicing and later immediately after service, it started intermittent stopping issues with engine temp started rising. It was reported immediately to ks ford udaipur and get car back to dealer service centre. It was observed that there is no coolant and likely car was handover without coolant. Water topped up and asked me to visit again after 2-3 days for through check-up. Once turned up for through check up, it was told to me that engine gasket damaged and engine block has issue. Dealer asked me for estimate of around 1.04 lacs for repair, which they later ready to discount. It is obvious that due to dealer (Ks ford udaipur) poor workmanship of delivery of car after servicing without coolant, such issued are evident.
Initially even dealer was not responding appropriately, even their customer support chennai response was also very discouraging. Later mail to ceo may prompt them to respond but now all in vain and dealer continue harassing me for repair expense for which i have no fault.
My request to ford to enquire the incident and get repair car at ford/dealer expenses liability as it is absolutely their poor workmanship rather to customer which leads to such issues.