Ford India — poor service by ford india

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.india.ford.com/owner/customer-relationship-centre

This is to bring into your kind notice that i am really disappointed by service being offered by ford india, i purchased ecosport (Up -16 bk 3454) last year and currently facing problem with battery. I informed noida ford from where i purchased the vehicle. Yesterday (06 feb 2018) they picked my car from my home and supposed to check the battery.

Issue: battery has no gravity and easily drained after some time when you keep car’s music system on for some time (Approx 1- 1.5 hrs), and in order to start the car it requires push manually with the help of people.

Today (07 feb 2018), service man called me and saying that since you have deployed after marker lights in headlight and aux led light which caused wiring to be cut that is why car’s battery is draining. This is totally illogical and they are using wiring cut as an excuse. If service man is right then no one would have gone for hid headlights and everyone would have been suffering with same problem.

I would put some light on this matter, right after 2 months of vehicle purchase when there were no hid and aux lights, i have had same problem but i ignore because after that i didn’t use car in stand by that much.

After seeing wire cut they are just making an excuse, i want battery replacement as it is under warranty else i have to knock other door which may ruins your reputation and especially noida ford.

I hope you will revert me asap.

Regards,
Peeyush s
Contact# [protected]