Ford India — Poor workmanship / product

Address:

New Delhi, Delhi, 110048

Dear ford Team,

As per telephonic conversation we had today, I was told that clutch has abnormal worn out at some place. (Not at all places) and this is not general wear and tear case, where clutch is worn out.
At 23500 km when I have complaint regarding hardening clutch paddle, Harpreet ford okhala people have replaced complete clutch assembling including flywheel, clutch and pressure plate. No abnormal sound was reported at that time

After that repair/ clutch overhauling abnormal sound start coming. After 3000/- km i.e around 26500kms /- I have reported there is abnormal sound which is coming from clutch when I lift car in 1& 2 nd gear.

Harpreet ford okhala have informed me clutch bearing has some problem they will replace the same and work they do will carries warranty of 10000km. They have replaced the parts (surprising whole clutch assembly) and they informed me they are doing on F.O.C basis and i have to pay 50% cost of labour. As parts were replaced F.O.C basis I didn’t ask them why they have replaced whole clutch assemble when they told me only bearing is faulty.

After 3000km if vehicle need again clutch over hauling …. Customer will be surprised or shocked also. They assured me sound will not come. As its bearing was faulty which has plastic parts and metal parts. As I was assured by them I didn’t reported matter to ford India and they assured me repair has warranty for 10000Km so I didn’t need to worry

Now again at 32500 km and after 6000 KM again same abnormal sound is coming from clutch. On preliminary inspection they told me same thing bearing is fault, when I asked why again this happened, they told me there is some fault in car and they will take matter to ford India and your 10000km is not yet over so I need not to worry and will get solution from ford India .

Kindly consider following points

· When I have given my vehicle for first time it was clutch plate hardening not for abnormal sound in clutch.
· After clutch over hauling immediate after 3000km abnormal sound was reported due to poor workmanship/ improve replacement of clutch assembly.
· Again after 6000/- after abnormal sound is reported
· Clutch plate doesn’t have normal wear and tear. This time I am communicated by ford India team has abnormal worn out as some places
And no reason was given for abnormal wore out of clutch at some places.

· 10000Km is not yet over when at 3000/- they have accepted mistake and replaced at F.O.C basis when now ford customer care team wants customer to pay 75% cost for no fault of ours and to contribute to poor workmanship of Harpreet ford.
· See images of clutch plate with normal wear and tear replaced at 23500/- which is on record ( on same email I have submitted on earlier complaint ) and clutch plate with abnormal worn out at some place. Images which were shared of my first complaint is in this trailing mail)

· I am without vehicle from last 10 days and I am paying for Taxi Rs 2000/- [per day.


Please do necessary action and do rectification/ replacement of required parts in my vehicle within 3 days of time else I have to other remedy except file case in customer protection court

Neeraj Aneja
R 265 Greater Kailash part -1
New Delhi-110048
[protected]