Ford India — Regarding extra amount charged by the Service Centre on accidental claim under zero depreciation

Sanjay Nawani

Feb 17, 2022

Address:

AVS Ford, Dehradun,, Uttarakhand

Sir/Madam,
With reference to the subject cited above, it is informed that I have done repair/paint work of my car UK 07DA 7061 in service center of AVS Ford, Dehradun through Oriental Insurance Company under zero depreciation. Against the repair/paint job, the service centre charged an amount of Rs.19339.00 from me and assured that the amount paid by me will be refunded in my account after deduction of processing fee.
After passing of two months, when I enquired about my claim status, the service centre couldn’t respond properly and asked me to contact directly to the Insurance company. When I contacted the Insurance company, I came to know that the body shop department of service centre hasn’t submitted the complete claim documents. I submitted the required documents & processed my claim myself, which should have done by the service centre.
When I receive the claimed amount, I received only Rs. 15950.00 against Rs. 19339.00. When I enquired about it from the service centre, again they couldn’t respond and asked me to contact directly to the surveyor of the Insurance company. When I enquired, the surveyor told that only an amount of Rs. 16976.00 has been approved for the repair/paint job, while the company has charged Rs. 19339.00 from the customer (me). When I asked the service centre about it, they assured me to resolve the issue. But now they are not even picking up my phone call.
In view of above, it is requested to please instruct the service centre to resolve my issue and do necessary action to refund the access amount charged. It is a serious issue which could defame the dignity of your reputed Auto Company. I also deeply sad by the deed of Ford Service centre. Being a Ford family member and well wisher of your company I request you to take such issues seriously and take suitable action against the service centre.

Thanking you
Sanjay Kumar
Veh No- UK 07DA 7061
Mob N0- [protected]
Name of Service Centre- AVS Ford, Dehradun, Uttarakhand
Insurance Coy- The Oriental Insurance Coy Ltd.

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Ford India customer support has been notified about the posted complaint.

Feb 17, 2022

Updated by Sanjay Nawani Sir/Madam,
With reference to the subject cited above, it is informed that I have done repair/paint work of my car UK 07DA 7061 in service center of Rajaji AVS Ford, Dehradun through Oriental Insurance Company under zero depreciation. Against the repair/paint job, the service centre charged an amount of Rs.19339.00 from me and assured that the amount paid by me will be refunded in my account after deduction of processing fee.
After passing of two months, when I enquired about my claim status, the service centre couldn’t respond properly and asked me to contact directly to the Insurance company. When I contacted the Insurance company, I came to know that the body shop department of service centre hasn’t submitted the complete claim documents. I submitted the required documents & processed my claim myself, which should have done by the service centre.
When I receive the claimed amount, I received only Rs. 15950.00 against Rs. 19339.00. When I enquired about it from the service centre, again they couldn’t respond and asked me to contact directly to the surveyor of the Insurance company. When I enquired, the surveyor told that only an amount of Rs. 16976.00 has been approved for the repair/paint job, while the company has charged Rs. 19339.00 from the customer (me). When I asked the service centre about it, they assured me to resolve the issue. But now they are not even picking up my phone call.
In view of above, it is requested to please instruct the service centre to resolve my issue and do necessary action to refund the access amount charged. It is a serious issue which could defame the dignity of your reputed Auto Company. I also deeply sad by the deed of Ford Service centre. Being a Ford family member and well wisher of your company I request you to take such issues seriously and take suitable action against the service centre.

Thanking you
Sanjay Kumar
Veh No- UK 07DA 7061
Mob N0- [protected]
Name of Service Centre- Rajaji AVS Ford, Dehradun, Uttarakhand
Insurance Coy- The Oriental Insurance Coy Ltd.