Ford India — Regarding Fog lights on Titanium BS6-Freestyle(petrol) Titanium | |
Dear Ford India, I am Venkat...purchased BS6-Freestyle Titanium Ford Freestyle 1.2L(Vin- MAJGXXMTKGLR56202), petrol MT on May2020 registration number KA51MP4228. I have raised following my support request morethan 4 times, but FORD india customer relationship center ([protected]@ford.com) Mr.Gopinath.D is just closing the ticket by single line answer (""NOT VIABLE"")without any valid explanation.. Before proceeding to LEGAL action against FORD cheating and misinformation I would like to post here and social media in coming days... This mail is regarding Fog lights, it was noticed that many freestyle Titanium BS6 owners are getting Fog lights fitted from Dealer, but where as my dealer mentioned my particular car doesn't have wiring for fog lights fitting, but how come freestyle BS6 titanium cars purchased from other dealer have? Here I am attaching reference screenshots. I feel I have cheated by dealer and Ford as while purchasing dealer said it can be fitted from SC, but later said your particular manufactured batch doesn't have wiring.. I wonder if FORD thinks they don't care customer safety where consumer didn't get fog lights wiring because of FORD mistakes... Here I want to understand technically why the fog light harness is not feasible to my VIN MAJGXXMTKGLR56202, Please reply to following points to understand in detail. 1) From last 10 years I'm in Car infotainment and cluster development for diffrent OEMS and in general the Harness from supplier is received common for any car model all variants, why the harness has missed for my VIN? 2) HOW the freestyle BS6 cars purchased from other dealers along with me has received the wiring, when I was booked car dealer said can be fitted post delivery ..but after that said your VIN doesn't have wiring is it not FORD mistake? 3) as a variant I can understand fog lights not fitted from factory or some features enabled/disabled, but as a consumer I have right to fit from FORD service center with additional cost, but how FORD has missed the wiring and concluded not feasible.. whether is this mentioned in any documents/manuals wiring not given and not feasible? 4) i have paid same amount like other people whomever purchased Freestyle Titanium BS6, then why I have to take with missing wiring because of Ford mistake I request FORD to please correct Or recall and provide fog lights wiring for my car as other cars got same while delivery.. Else please allow me to install from third party without loosing/ void warranty as it is FORD mistake. Best Regards, Venkat Kommalapati Was this information helpful? | |
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