Ford India — Regarding Narain Ford India

Address:

Faizabad road Lucknow

Sir,
This is to inform you that the behaviour with customer is just not good. Mr. Raja I don't know who he is, is an alcoholic man and has no decency of how to speak to the customer. I visited the workshop yesterday to check how and when I will recieve my vehicle. When I reached there I got to know that a part called TCM had been replaced outside from the workshop. I tried explaining to everyone at the workshop that we never got it changed and it's not possible that we got it changed. He started lashing out at me and the way he was speaking to me I felt like some shallow person who did something wrong. I have other cars also fr bmw to mercedes and other companies nobody has the right to speak to the customer like that. Please guide me why shouldn't I take legal action against Mr. Raja.