Ford India — Regarding service quality and delay in service

Address:

Gonda, U.P.

Sir,
I am very disappointed with ford, showroom in Gonda, (U.P.). Its an habitual offender and always pays rude behavior with customer. My vehicle (UP43AL7518) is deposit in Gonda Ford showroom for repair on 07 NOV 20.They told me that your vehicle will be ready in one week but now more then two week has been past and there is no action. And manager is saying that apne hisab se karunga ...
My vehicle is fully insured and they also demand extra money on the name of file charge.
Please do needful action.