Ford India — Removal of the paint

Address:	Banda, Uttar Pradesh, 210001
Website:	www.india.ford.com

I own a new ford ecosport less than 12 month old. The body paint at the bonnet, driver window side and near front wheel was peeling off. I have complained it but no body taking it serious and saying that it is occurred due to external impact.
I have received remark of mr. Chandan tondaon representative of ford india that this is an external damage due to small stone chips /sand partials hitting while running but as per my concern it is not right because if a stone chip strike on a car then it will damage the body also but it is clear that there are not damage mark on the body, only paint has came out. It is possible only when bubbles forming on the paint not striking of the stone chips on the car. It is also to be noted that when it appears on the body it is only like a dot and after passing certain time it become big in size. And we have also seen that bubble is forming at many places on the body of the car and then paint came out from that spot after few days. For your kind information shining of the car is also dull while only one year is going to be completed.

I need clarification on following

1. If it is due to external hitting then how come it is from driving side & inner edge of the window as well as engine bonnet. When such stone splashed it should more impact on downwards & less toward top.

2. If we go by your dealership judgement in this case. Then please let me know what quality of paint vehicle is having that goes off in just 3 months of running. For such poor quality of paint, where i am suppose to drive vehicle?