Ford India — repeated worst service experience with harpreet ford, gurgaon

Address:

122018

Dear ford officials

Your harpreet ford service station in gurgaon seems to be in big greed mode. Last time i wrote about their looting habit by creating cases which are not genuine & charging big service bills. Again they have done something which shows that they just want to fool honest & loyal customers of ford brand.

My ford endeavour hr26 bm 9024 went for service on this week for issue of bubbling & brushes which were changed recently & they charged me a bill of 8000/- approx. I agreed & got the delivery but the bubbling issue was even more than what we gave to them. We went back to them & they said you have pay now some 20000/- for some issue in car. I opposed & said that you are fooling us, so they called me back with 50% discount on bill saying pay 10, 000/-.

I again said that this is a non-sense & then i got a call from some new engineer who said sir problem was not in part but in tyres. He even said that he has done road test with other tyres and found issue is resolved.

Post this feedback, i said that we have just purchased tyres an year back from ford so this must be in warranty. For which he claimed that yes they come with 2 years warranty. I said fine check your records & do the needful replacement.

Now comes an amazing story from engineer that warranty is based on how much time you have used the tyre. I think your team needs a training on common sense & should know what they talk.

After 2 days again a engineer called me & said that it is not tyre issue, it is issue of alloy wheels. Seems they are not competent to diagnose the issue & just finding a way to loot customers where ever.

I am repeating what i wrote last year, do understand that a loyal customer when goes bad can be as bad as you can't even imagine.

I am really disappointed & appreciate my message reaches right set of people who can intervene. I am looking for a root level correction in your approach & a working car of mine.

Regards
Yogesh huja