Ford India — request for follow up service is not

Address:

Sobha Dream acres, palm spring, Gate 2, off ORR road, panathur main road, balagere, 560087

I have been fixing a follow up service with ford kudlu gate, bangalore for past 10 days but i have not been provided one. They had fixed an appointment couple of times where i had opted for pick up and drop but no one turned up for the pickup. I would reschedule the appointment and the same would happen again.
And this is after my service which had happened in jan post which i had reported that my car wheel alignment and balance has not been done.
This is absolutely unprofessional and disappointing. It surprises me that no one had called back to reschedule an appointment after such irresponsible behaviour.