Ford India — Self Starter Replacement

Address:

411A, Tower No 11, Gulmohar Greens, Mohan Nagar

I am possessing Ford Ecosports Ecoboost car with registration number JH02AM2506. On 17 Sep 21, my car failed to start in the morning. I called up Harpreet Ford, Sahibabad, NCR for assistance. They could push start my car and took it for assesment and necesary repair. On 18 Sep 21, service manager informed me that the self starter of my car is not working and it requires replacement. They dont have that part and thus, placed order for self starter. Till today the self starter motor for my car has not reached Harpreet Ford. I am without my vehicle for a small parts like starter for almost a week. It is highly unacceptable that when the part is available at Chennai, still it is taking more than 7 days to reach another well connected Metro city of Delhi NCR. With Delhi rains, it is adding to my inconvinience. By getting drenched in rain everyday while going to office without my car might result in some illness. In that case, Ford India will be directly responsible for it. And it will leave me no options but to take legal actions against Ford India. Looking forward to a quick resolution of the issue.