Ford India — Service complaint - vehicle no ka 01 mj 3649

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear sir/madam,

I have a ford figo vehcile no ka01 mj 3649. I am writing this to draw your attention for complaint on overall bad experience of service centre in ncr (Noida).

Just to brief you, i had bought this vehicle in 2012 from lathangi ford in bangalore. Till date all the services are being done only in authorized service center. I was quite satisfied with the service and experience of lathangi ford bangalore & ford service center in jamshedpur. During this period i did not faced any problem and my vehicle performance was very good.

However i started facing problem when i moved to ncr and service was done in gautam budh ford in noida. After service, when the vehicle was handed over to me some sound was coming from the vehicle due to which i returned the vehicle. Nxet day they replaced some air filter and said that problem is resolved however i was facing issue of more sound in engine which they said normal and it will improve later,. After almost a month the sound increased and when i again visited they said there is leakage in the gear oil and gear system has to be replaced. They replaced the gear system and i had paid all the expenses approx rs. 30, 000. A vehicle which have only run for 25, 000 km and transmission break down is quite surprising.

Almost after 6 month in feb 2017, again i observed some picking up issue which i reported them. They arrested the leakage however pick issue they could not resolve.
I changed the service center. I visited sector 63 noida - noida ford service center. As my service was due and was facing low pick up issue, i visited on 5th april 2017. I explained them very clearly the issue and also said them apart from servicing they have to arrest the pick up issue. At the time of delivery of my vehicle, service engineer ensured that the pick up issue is resolved and he has personally checked.

Very next day, while driving again i faced the same issue. I called service engineer and explained. He said he will call back to pick my vehicle to resolve the issue. But even after my several calls he did not responded, so i called crm team. They apologized and said they will pick up my vehicle on 9th april -2017 (Today) but they have not turned up today. I am still facing the issue.

Very bad experience of mine with both the service center in regard with service and response. I really doubt on mechanic capability and management response. I have already made a huge loss of rs 30, 000.

This is condition of a vehicle which have only run 36, 000 km.