This is to inform you, that the service people at the dealership have tampered with my car's headlight switch and since then it has stopped working.
I had given my Ford Figo for annual service at your dealership in Verna, Goa-Princely Motors Pvt. Ltd. on October 8th, 2022. Later in the afternoon, the service advisor (Ratesh Naik) called and informed me that the head light switch had malfunctioned and has to be replaced, which I refused since the switch was working fine just the night before and it was working fine even during the pre-service inspection. There was little play in the switch assembly, which was acceptable to me.
Later in the evening, when I went to pick up my car, the service advisor stated that the switch had malfunctioned. When I checked it, it was clearly evident that the switch had been tampered with or may have been swapped with a faulty one.
The service advisor refused to listen to my complaint and clearly stated that the switch had malfunctioned and had not been physically damaged. I had also complained about the same to the service managers, Ms. Dabolkar and Mansoor Shaikh, but the response from them was lackadaisical. For them it is just a 2500/- rupees switch which customer will replace anyhow.
The question is not about the 2500/-switch. How should I trust them now ? They must have done the same jugglery with other parts also. It is very frustrating to see this situation after being a loyal customer for the last 7 years.
Also, Ford customer care didn't provide any satisfactory resolution.
I hope my concerns will get addressed. Was this information helpful? | 
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